Shipping policy

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays. If there is a delay in processing your order, we will do our best to notify you.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.

Any applicable free-shipping promotions will be clearly displayed on our website and may be subject to minimum purchase requirements.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated after this period, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you enter an incorrect or incomplete shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the information before your order ships, but we cannot guarantee that changes can be made after an order has been processed.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within the expected delivery window, please contact us so we can assist you in determining the appropriate next steps.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and items.

International Shipping

If international shipping is available, customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country's customs authorities.

International delivery times may vary and can be affected by customs processing.

Shipping Delays

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Customs delays
  • Holidays
  • Strikes
  • Incorrect shipping information
  • Other unforeseen circumstances

We appreciate your patience if your order experiences an unexpected delay.

Contact Us

If you have questions about your order or our shipping policy, please contact our customer support team at getmelio24@gmail.com.